I ordered 30 Sprinter boxwood (1-gal) to build a low hedge. After some research, I picked this variety for its fast growth. Delivery to CA took 7 days, longer than I expected, and I was worried the plants wouldn't survive the trip.
They arrived in pretty good condition. The plants were well packed, four to a box, and the potting soil was still moist. The root systems are strong and full, roots were already growing out of the drainage holes, and each plant had a few new leaves coming out.
29 out of 30 plants were healthy. One arrived half-dead, most likely damaged by heat or cold during shipping. I emailed the customer service team, and they were very responsive and shipped a replacement plant for me.
I wasn't sure about placing a bulk order online at first, but this turned out to be a great experience.